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| 1. What Formats are the E-books available on? |
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All of our e-books are actually on a .pdf format. For any other format, that you might prefer, please contact us.
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| 2. What Type of Paymant does KnowYourRoots.Net Accept? |
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We take all major credit cards and checks over the phone, by fax, or through the Internet via email or the World Wide Web. If you prefere to send us money order or cashier check, please send them at the following address:
KnowYourRoots.Net
226 Brown Ave
Hampstead, NY 11550
USA
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| 3. Is it safe to Order Online with my credit card? |
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Our payment processing company is enrolled in AmbironTrustWave TrustKeeper® remote compliance program to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA.
AmbironTrustWave's Trusted CommerceSM service designation indicates that credit card and order information is protected in accordance with payment card industry best practices.
For more information, please visit: www.atwcorp.com
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| 4. What type of Shipping options do you offer? |
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We offer USPS shipping.
USPS Rates: (Domestic US rates on single orders)
First Class Mail: $5.00 Priority Mail : $9.95 Express Mail : $23.80 The followings are rates for packages of 1lb going to France only. Please call or email us with your informations to get a quote for international shipping Global Express Guaranteed® Document Service 1 - 3 Days $48.50 Global Express Guaranteed® Non-Document Service 1 - 3 Days ? Global Express Mail™ (EMS) 3 - 5 Days $30.55 Global Priority Mail - Flat-rate Envelope (Large) 4 - 6 Days $9.50 Global Priority Mail - Flat-rate Envelope (Small) 4 - 6 Days $5.25 Global Priority Mail - Variable Weight (Single) 4 - 6 Days $12.75 Airmail Letter Post 4 - 7 Days $10.40
Economy (Surface) Letter Post
4 - 6 Weeks
$4.85
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| 5. Do you ship internationally? |
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Yes we do.
The followings are rates for packages of 1lb going to France only. Please call or email us with your informations to get a quote for international shipping Global Express Guaranteed® Document Service 1 - 3 Days $48.50 Global Express Guaranteed® Non-Document Service 1 - 3 Days ? Global Express Mail™ (EMS) 3 - 5 Days $30.55 Global Priority Mail - Flat-rate Envelope (Large) 4 - 6 Days $9.50 Global Priority Mail - Flat-rate Envelope (Small) 4 - 6 Days $5.25 Global Priority Mail - Variable Weight (Single) 4 - 6 Days $12.75 Airmail Letter Post 4 - 7 Days $10.40 Economy (Surface) Letter Post 4 - 6 Weeks $4.85 |
| 6. What is your policy for returns? |
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We do not accept returns for any reason. If we send you the wrong book by mistake, we will send you the right book with no charge to you. But if you order the wrong, we will not chare you for the book but only for shipping.
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| 7. Do you sell to book dealers and vendors? |
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Yes we do. Dealers have special discount. Please see our resellers page for more informations: http://www.knowyourroots.net/Affiliates.html
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| 8. Do you have French speaking operators French? |
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Yes we do.
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| 9. Do I get any discount for bulk purchase? |
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if you are a dealer or vendor, please refer to our Reseller page for more
informations: http://www.knowyourroots.net/Affiliates.html For any individual ordering for more than $50.00 the rates are: Orders from $50.00 to $99.00 ----> 10% Discount Orders from $100.00 to $199.00 ----> 15% Discount
$200.00 and up get a 20% Discount
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Should you have a copy of a publication out-of-copyright related to the kind of services we offer, we will be happy to republished it and a gratuity of 40% will be given to you on each sale resulting from the title.
For any information concerning this matter, please contact us at:
KnowYourRoots.Net
226 Brown Ave
Hempstead, NY 11550
U.S.A.
800-319-8434
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2006 KnowYourRoots.Net - 226 Brown Ave, Hempstead, NY 11550